Instructional Design
Getting the Most Out of Your NovaEase Experience
Description: This customer education module was designed to help NovaEase users confidently set up, personalize, and manage their smart-home systems. The course guides customers step-by-step through setup, app navigation, and automation features, while introducing quick tips for troubleshooting and ongoing support.
Built for accessibility and engagement, the experience combines motion graphics, interactive walkthroughs, and scenario-based examples to create a smooth, self-paced learning journey. The training empowers customers to take full advantage of NovaEase technology, making their daily routines simpler, smarter, and seamlessly connected.
NovaEase is a fictional brand created for portfolio demonstration purposes. Stay tuned for upcoming mockups and final course production as this project comes to life.
Ethical Decision-Making in the Workplace
Description: I developed this course to train employees on identifying common workplace ethical dilemmas and applying a structured decision-making model to address them effectively. The course includes interactive scenarios, engaging visuals, and practical examples to ensure learners can recognize ethical challenges and implement solutions aligned with organizational values. Designed for accessibility and engagement, the course fosters critical thinking and equips employees with the tools needed for ethical decision-making in real-world situations.
Work-Life Balance
Description: I developed this course to help employees achieve a healthy work-life balance by providing practical strategies for managing time, setting boundaries, and prioritizing personal and professional responsibilities. The course features interactive activities, real-life scenarios, and accessible tools to support learners in creating a balanced, fulfilling lifestyle. Designed to be engaging and actionable, the course empowers participants to take control of their work-life integration, improving overall well-being and productivity.
Mastering Stakeholder Communication: Strategies for Building Trust and Resolving Conflicts
Description: I developed Mastering Stakeholder Communication: Strategies for Building Trust and Resolving Conflicts in Articulate Storyline to provide professionals with the tools to manage challenging stakeholder relationships effectively. This course focuses on key objectives, including applying communication principles like empathy and professionalism, classifying stakeholder concerns to identify root causes, and implementing de-escalation techniques to resolve conflicts and foster trust.
The course leverages Storyline's interactive features, including tab interactions, scenario-based activities, and knowledge checks, to create an engaging and practical learning experience. Professionals are equipped with actionable strategies to navigate stakeholder interactions confidently, build stronger relationships, and achieve successful outcomes in any professional setting.
The Art of Active Listening: How to Truly Hear and Be Heard
Description: I developed this micro-learning course to train employees on mastering the key components of active listening and applying them effectively in workplace communication. The course includes split-screen comparisons, realistic scenarios, and practical techniques to help learners give full attention, reflect and clarify, and show empathy in conversations. The course teaches learners how to foster stronger interpersonal connections, prevent misunderstandings, and equip employees with actionable skills to enhance collaboration and trust in professional settings.
Description: I developed the FedPak CRM Training Course to empower customer care representatives with the skills needed to handle customer issues effectively and professionally. This course focuses on key objectives, including opening and closing customer calls in a friendly and consultative manner, identifying shipment issues by analyzing CRM data and asking targeted questions, and utilizing open- and closed-ended questions to gather key details.
Through interactive features like CRM interface navigation, realistic scenarios, and branching dialogues, learners gain hands-on experience in retrieving and sharing shipment information accurately, while applying empathetic communication techniques to address frustrations and build trust. The course equips employees with the tools to resolve complaints efficiently, ensuring enhanced customer satisfaction and professionalism in every interaction
Fedpak CRM Training
Streamline Instructional Design with Asana: A Beginner’s Guide
Description: This course is designed to help instructional designers and eLearning professionals streamline their project management workflows by leveraging the powerful features of Asana. The course walks learners through setting up an Asana workspace, creating and customizing project boards, organizing tasks and deadlines, and using automations and dashboards to track progress and enhance team collaboration.
Camtasia was used for clear, engaging video editing and screen recordings, ensuring a step-by-step, easy-to-follow learning experience.
This beginner-friendly guide empowers learning professionals to manage their instructional design projects more efficiently, maintain visibility across phases, and improve collaboration from concept to course delivery.