Walmart Marketplace- Seller Academy

As an Instructional Designer for Walmart Marketplace Seller Education, I create data-driven learning experiences that empower third-party sellers to optimize their performance on Walmart.com. I develop scalable eLearning courses, collaborate with a third-party vendor on microlearning videos, and design a certification program that aligns with Walmart’s strategic goals. A key highlight includes leading the curriculum design for the first-ever Seller Academy Certification Program, a milestone initiative that helps sellers increase conversions, enhance visibility, and build trust on Walmart Marketplace.

I created the course outline, designed mockups in Figma, and developed all written content in Google Docs, organizing it across multiple learning activities. I storyboarded in Vyond, collaborated with a third-party vendor to produce videos, and integrated the courses, videos, and visual assets into our software platform. I then uploaded the completed course to the testing site for review, refinement, and final deployment.

I met with subject matter experts (SMEs) and researched the complete process for requesting a UPC exemption. Using Walmart’s internal seller platform, I walked through the end-to-end journey, broke the process into actionable steps, and wrote the course content. I storyboarded the video, captured UI screenshots, and provided detailed visual and instructional direction to a third-party vendor for production. After reviewing revisions, I approved the final video for deployment.

I met with subject matter experts (SMEs) to understand the purpose and functionality of Walmart Sales Rewards and Attribution. I explored the internal tools to map the seller journey, identified key learning points, and wrote the video content to explain how these tools track performance and reward sales success. I storyboarded the video, captured UI screenshots, and provided detailed visual and instructional direction to a third-party vendor for production. After reviewing revisions, I approved the final video for deployment.